Privacy Policy

Welcome to A New Hope Psychiatric Services (“ANHPS”). We specialize in providing comprehensive outpatient mental health and psychiatry services across Florida through both in-person visits and virtual consultations.

This Website and Mobile Application Privacy Policy outlines how ANHPS collects, uses, and discloses personal information obtained through our website and related online services (“Services”). This Privacy Policy applies only to personal information collected through our website and related online services. For information about how we handle medical records and Protected Health Information (PHI), please review our Notice of Privacy Practices.

By using our Services, you agree to the terms outlined in this Privacy Policy and our Terms of Use. If you do not agree, please refrain from using our Services.

Information Collection

We collect information through various channels, including:

• Directly from you during interactions with our Services, whether in-person, online, or via our support team;

• Automatically through cookies and similar technologies when you visit our website or use our mobile applications;

• From third parties or your healthcare providers, as permitted by law.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or professional standards. Retention of PHI is governed separately under HIPAA and may be longer than the periods described here.

Types of Information We Collect

To provide effective Services, we may collect the following types of information:

• Contact information (e.g., name, email, phone number, mailing address);

• Payment information (e.g., billing address, transaction details);

• Survey responses and feedback for research or improvement purposes;

• Communications exchanged between you and ANHPS, such as emails or phone calls;

• Online user activity data, including usage details, device information (e.g., IP address), and, where permitted, location data.

Please note, any Protected Health Information (PHI) covered under HIPAA is handled separately and governed by our Notice of Privacy Practices, available upon request at our offices or on our website.

Online User Activity, Cookies, and Automated Information

Cookies and similar technologies help us enhance user experience by tracking online activities, such as:

• Interaction details (e.g., date, time, pages visited);

• Device specifics (e.g., device type, operating system);

• Optional location data if provided.

Most web browsers allow cookie management preferences, though disabling cookies may limit interactive features.

Use of Collected Information

We utilize collected information in compliance with applicable laws to:

• Deliver Services, manage user accounts, and process transactions;

• Respond to inquiries, provide support, and enhance service quality;

• Develop new services, troubleshoot technical issues, and notify about policy updates;

• Comply with legal obligations, enforce policies, and protect against fraudulent activity;

• Conduct research and analysis, using de-identified or aggregated information whenever possible.

Information Sharing

We do not share personal information without consent unless:

• Required by law, legal process, or to prevent harm or fraud;

• Necessary for service providers supporting our operations;

• In conjunction with business transfers, ensuring recipient adherence to this Privacy Policy.

Service providers supporting our operations are bound by confidentiality and may not use personal information for their own purposes.
We do not sell or rent personal information to third parties.

Your Privacy Choices

You have control over:

• Cookie preferences via browser settings;

• Opting out of marketing communications using provided unsubscribe links;

• Accessing PHI rights under HIPAA, outlined in our Notice of Privacy Practices.

External Links and Third-Party Content

Our Services may link to external websites or apps. We are not responsible for their content or privacy practices and encourage reviewing their policies upon leaving our site.

Information Security

We employ reasonable safeguards to protect personal data against unauthorized access or use, though absolute security cannot be guaranteed.

If a data breach occurs that affects your personal information, we will notify you in accordance with applicable laws.

Limitation of Liability

ANHPS disclaims liability for unauthorized access to, or use of, your personal information that is beyond our reasonable control, including but not limited to cyberattacks, third-party hosting provider breaches, or user negligence (such as weak passwords or unsecured devices). We are not responsible for the privacy or security practices of third-party services outside of our control. By using our Services, you acknowledge and accept this limitation of liability.

Healthcare Providers

For healthcare providers using our Services, we collect business contact details and operational data for analytics and communication purposes, respecting contractual agreements and legal permissions.

Children

We do not knowingly collect personal data from children under 13. If you believe we may have inadvertently collected such data, please contact us so we can delete it promptly.

Policy Updates

This Privacy Policy may be revised periodically, with updates posted on our website.

We encourage you to review this policy periodically. If material changes are made, we will provide notice through our website and update the “Last Updated” date.

Continued use after changes acknowledges acceptance of updated terms.

Contact Us

For questions, concerns, or to update preferences, contact us:

• Phone: 352-234-8815

• Email: admin@anewhope.group

• Website: www.anewhope.group

This Website and Mobile Application Privacy Policy was last updated October 1, 2025.