Privacy Policy
Privacy Policy
Welcome to A New Hope Psychiatric Services (“ANHPS”). We specialize in providing comprehensive outpatient mental health and psychiatry services across Florida, Maryland, and Oregon through both in-person visits and virtual consultations.
This Website and Mobile Application Privacy Policy outlines how ANHPS collects, uses, and discloses personal information obtained through our website and related online services (“Services”). Please read this policy carefully before using our Services. By using our Services, you agree to the terms outlined in this Privacy Policy and our Terms of Use. If you do not agree, please refrain from using our Services.
- Information Collection
We collect information through various channels, including:
– Directly from you during interactions with our Services, whether in-person, online, or via our support team;
– Automatically through cookies and similar technologies when you visit our website or use our mobile applications;
– From third parties or your healthcare providers, as permitted by law.
- Types of Information We Collect
To provide effective Services, we may collect the following types of information:
– Contact information (e.g., name, email, phone number, mailing address);
– Survey responses and feedback for research or improvement purposes;
– Communications exchanged between you and ANHPS, such as emails or phone calls;
– Online user activity data, including usage details, device information (e.g., IP address), and, where permitted, location data.
Please note, any Protected Health Information (PHI) covered under HIPAA is handled separately and governed by our Notice of Privacy Practices.
- Online User Activity, Cookies, and Automated Information
Cookies and similar technologies help us enhance user experience by tracking online activities, such as:
– Interaction details (e.g., date, time, pages visited);
– Device specifics (e.g., device type, operating system);
– Optional location data if provided.
Most web browsers allow cookie management preferences, though disabling cookies may limit interactive features.
- Use of Collected Information
We utilize collected information in compliance with applicable laws to:
– Deliver Services, manage user accounts, and process transactions;
– Respond to inquiries, provide support, and enhance service quality;
– Develop new services, troubleshoot technical issues, and notify about policy updates;
– Comply with legal obligations, enforce policies, and protect against fraudulent activity;
– Conduct research, analysis, and improve service delivery.
- Information Sharing
We do not share personal information without consent unless:
– Required by law, legal process, or to prevent harm or fraud;
– Necessary for service providers supporting our operations;
– In conjunction with business transfers, ensuring recipient adherence to this Privacy Policy.
- Your Privacy Choices
You have control over:
– Cookie preferences via browser settings;
– Opting out of marketing communications using provided unsubscribe links;
– Accessing PHI rights under HIPAA, outlined in our Notice of Privacy Practices.
- External Links and Third-Party Content
Our Services may link to external websites or apps. We are not responsible for their content or privacy practices and encourage reviewing their policies upon leaving our site.
- Information Security
We employ reasonable safeguards to protect personal data against unauthorized access or use, though absolute security cannot be guaranteed.
- Healthcare Providers
For healthcare providers using our Services, we collect business contact details and operational data for analytics and communication purposes, respecting contractual agreements and legal permissions.
- Children
We do not knowingly collect personal data from children under 13. Contact us to delete inadvertent data or with concerns about child data practices.
- Policy Updates
This Privacy Policy may be revised periodically, with updates posted on our website. Continued use after changes acknowledges acceptance of updated terms.
- Contact Us
For questions, concerns, or to update preferences, contact us:
– Phone: 352-234-8815
– Email: admin@anewhope.group
– Website: www.anewhope.group
This Website and Mobile Application Privacy Policy was last updated July 11, 2024.