Purpose and Scope

This Privacy Policy describes how A New Hope Psychiatric Services, LLC (“ANHPS,” “we,” “us,” or “our”) collects, uses, and discloses personal information obtained through our website and related online services (collectively, the “Services”).

This Privacy Policy applies only to information collected through our website, online forms, and related digital services.
It does not govern the use or disclosure of medical records or Protected Health Information (“PHI”).

Information regarding PHI is governed separately by our Notice of Privacy Practices, which is available on our website and upon request.

By accessing or using our Services, you acknowledge that you have reviewed this Privacy Policy. If you do not agree, please discontinue use of the Services.

Information We Collect

We may collect personal information through the following methods:

• Information you provide directly through forms, inquiries, scheduling tools, or communications

• Information collected automatically through cookies and similar technologies

• Information received from third parties, as permitted by law

Types of Information Collected

Depending on how you interact with our Services, we may collect:

• Contact information (name, email address, phone number, mailing address)

• Payment-related information (billing address, transaction details)

• Communications with our practice (emails, messages, calls)

• Website usage data (IP address, browser type, pages visited, timestamps)

• Device and technical information

Any information that constitutes PHI under HIPAA is handled separately and governed by our Notice of Privacy Practices.

Cookies and Online Tracking

Our website may use cookies and similar technologies to improve functionality and user experience. These technologies may collect:

• Date and time of visits

• Pages viewed

• Device and browser information

Most browsers allow users to manage or disable cookies. Disabling cookies may limit website functionality.

How We Use Information

We use collected information in accordance with applicable law to:

• Provide and manage website functionality and services

• Respond to inquiries and administrative requests

• Process transactions and communications

• Improve website performance and user experience

• Conduct internal analytics and service improvement

• Comply with legal and regulatory obligations

• Protect against fraud, misuse, or security threats

Whenever feasible, analytics and research activities use aggregated or de-identified data.

Information Sharing

We do not sell or rent personal information.

We may disclose information:

• To service providers who support our operations and are contractually obligated to protect confidentiality

• When required by law, court order, or legal process

• To protect the safety, rights, or property of individuals or the practice

• In connection with a business transaction such as a merger or asset transfer, subject to confidentiality protections

Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention of PHI is governed separately under HIPAA and applicable healthcare regulations.

Your Privacy Choices

You may:

• Adjust cookie settings through your browser

• Opt out of non-essential communications when applicable

• Review HIPAA-related rights in our Notice of Privacy Practices

External Links

Our website may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of third parties. We encourage users to review third-party privacy policies before providing information.

Information Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can guarantee absolute security.

If a data breach affecting personal information occurs, we will provide notice as required by applicable law.

Limitation of Liability

To the extent permitted by law, ANHPS is not responsible for unauthorized access, use, or disclosure of personal information beyond our reasonable control, including incidents involving third-party service providers, cyberattacks, or user negligence (such as unsecured devices or weak passwords).

Healthcare Providers and Business Users

For healthcare providers or business users interacting with our Services, we may collect professional contact information and operational data in accordance with contractual and legal requirements.

Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If such information is identified, it will be deleted promptly.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this website, and the “Last Updated” date will be revised accordingly.

We encourage users to review this Privacy Policy periodically to remain informed about how information collected through our website and online services is handled.

Contact Information

A New Hope Psychiatric Services, LLC
Phone: 352-234-8815
Email: admin@anewhope.group
Website: www.anewhope.group